UPDATED 09.01.2024

general:

1. we are not responsible for any damage/loss of items while in transit (shipping to us) as that is out of our control. once the items arrive to us, we will package them with the utmost care!
2. we are not responsible for any damage/loss of mail or items while in transit (from us to you) as that is out of our control. please note that usps can lag + skip certain tracking notification updates. file any shipping issues you may have through usps or ups directly.
3. we will not tolerate rudeness, failure to follow instructions, and/or take-backsies. three strikes, you’re out. to find out your standing re: strikes, please refer to our strike list found on the main page of this masterlist.
4. if there was a mistake in ordering on the website, please contact us asap before the deadline. once the order deadline is over and is placed by us, there will be NO refunds given.
5. we do not email for any payments. claims, ems, and dom will be tagged on twitter. our email is strictly for questions regarding specific orders, concerns, and help/ordering information.

payment:

1. no extensions are given unless you have confirmed it with one of us. we have the right to deny an extension request for any reason we see fit.
2. paypal payments will only be accepted as f+f. a refund will be issued without notice if made as g+s and your items are not guaranteed to be ordered if correct payment is not sent via f+f before the deadline.
3. paypal f+f is the only way we accept payments. we currently do not accept any other form. we are not responsible if there is a mistake on your part if payment is sent to the wrong person.
4. if no payment is made after any deadline, your items will go up for reclaim. you will have an opportunity to reclaim it by paying the full price for the item during the reclaim period.

domestic:

1. if you have an address change, please notify us asap via email or dm. on your domestic order form on the website, put the correct shipping address. we are not responsible for your failure to put the correct address or notify us of an address change before your package is sent.
2. please record the opening of all packages. this helps us help you with any missing items, questions, & concerns. without a video, we will not refund you for missing items or help in any way.
3. in the case of a missing item, you will have 1 week (7 days) from the delivery date on the tracking to contact us about your concern with the video recording attached. past this date, you will not receive a refund, even with a video.
4. open packages promptly and carefully, especially if opening with a sharp object. we pack to the best of our ability, but are not responsible if your items are cut or harmed in the opening process.